Perte de poils SIMPSONS Duke 3

Mark a écrit:
Dear Frederic,

Many thanks for your email, much appreciated.

I'm sorry to hear that you appear to be encountering some issues with your Simpson Duke 3 Best Badger shaving brush. Many of our hand-made Vulfix & Simpson brushes, particularly the Chubby series (widely regarded as the most densely packed shaving brushes in the world) contain in excess of 20,000 No. individual hair strands within their knots. Knots of this size & density by their very nature contain many loose, short or stray hairs that haven't been picked up in the glue setting process, these will naturally work their way out during the first few months of shaving. Fortunately, in 99.9% of cases this initial shedding abates and stops all together. We would consider a period of two to three months or approximately 50 shaves to allow the brush to properly break in. It is common for Simpson users to panic initially as loose or short hairs work their way out. All brushes behave differently and have their own characteristics. We would not consider hair loss of approximately 1 – 5 bristles per shave to be consistent with a manufacturing defect or an inherent fault.

It is highly unusual for a brush to start dropping a substantial amount of hairs after many weeks or months of use. Various factors can determine if a brush starts to shed however – the water can be too hot, the brush has failed to be cleaned or rinsed thoroughly (soap or cream residue build-up in the base of the knot), the brush has not dried sufficiently between shaves, mildew has started to build owing to the storage environment, excessive force, amongst many others. We are able to assess what might have happened on closer examination.

There are a few steps that can be taken to alleviate the problem & hopefully have your brush performing & functioning as it should within a couple of weeks:

Use a normal hair shampoo product and give the knot a gentle lather before rinsing our all residue in warm clean water.

To ensure the residue is fully removed, gently squeeze the base of the knot and any remaining soap with find its way to the tips. Once you are entirely satisfied that the brush is soap free give it a quick shake by hand and lightly stroke on a soft towel to ensure you have got rid of any excess moisture. The brush should then be left in a well vented area, preferably near to an open window to enable a natural airflow through the knot aiding the drying process.

When the knot is completely dry take a gentleman's hair comb and gently comb through the knot to remove any loose, short or stray hairs that may be evident. This process should be repeated over the course of a fortnight, perhaps four or five times. Sometimes when dealing with such a precision, hand-made product, a little patience and perseverance is needed.

This should resolve the issue once and for all, however Vulfix / Simpson or your vendor (who should always be contacted in the first instance) will be happy to assist in replacing the brush should the problem persist. The brush must be less than 12 months old, you should be the original owner / purchaser and a copy of the original transaction receipt included when returned to us in order for Vulfix or Simpson Shaving Brushes to consider a free of charge replacement.

If the brush is over one year old, as a gesture of goodwill, we would be willing to offer a 20% discount on any brush listed on our Simpson website: www.simpsonshavingbrushes.com

I hope the advice given above goes some way to easing your concerns?


My best,
Mark

Blinchoo a écrit: mais je n'ai jamais pensé à peigner le blaireau...

OCTANT a écrit:

Blinchoo a écrit:  mais je n'ai jamais pensé à peigner le blaireau...  

Un poil qui se barre de temps en temps ce n'est pas grave mais comme ton Simpson ce n'est pas normal ! Ca vaut le coup de tenter la manip.

Tourdefaure a écrit:Ahhhhh Les Simpson!! Leurs tarifs..........et leur pertes de poils!!!

domtonio a écrit:Avec du recul, je me demande si la perte de poils de mon 1er blaireau ne venait pas du fait que je ne le laissais pas assez sécher... Depuis que je tourne avec plusieurs blaireaux je n'ai plus ce problème...

Yom a écrit:Je touche du bois mais pour l’instant je n’ai pas eu de blaireau Simpson qui perdait des poils de façon anormale et j’en ai eu une bonne vingtaine

Personnellement je n’ai jamais constaté ce que Mark décrit dans son mail, c’est un peu douteux comme explication.
Mais bon il termine en proposant un remplacement d’ici 1 mois ou 1 mois et demi quand tu lui confirmeras avoir appliqué sa méthode et que tu constateras encore une perte de poils.

Pour info je peigne systématiquement les blaireaux quelques minutes après rinçage (vraiment tout doucement et sans tirer quand ça coince) et une fois qu’ils sont secs je le fais pendant 10minutes en alternant dents larges et dents resserrés pour être sûr qu’il n’y ait aucun noeud.

domtonio a écrit:Avec du recul, je me demande si la perte de poils de mon 1er blaireau ne venait pas du fait que je ne le laissais pas assez sécher... Depuis que je tourne avec plusieurs blaireaux je n'ai plus ce problème...

Trognon a écrit:Moi je dis : retour à l’envoyeur

Blinchoo a écrit:ARGHHHHH !!!
Impossible de valider l'adresse de Simpsons sur le site de MR ou Colissimo. Soit il y a une "erreur dans l'adresse, merci de corriger", soit "le code postal n'est pas valide"

Wam1221 a écrit:

Blinchoo a écrit:ARGHHHHH !!!
Impossible de valider l'adresse de Simpsons sur le site de MR ou Colissimo. Soit il y a une "erreur dans l'adresse, merci de corriger", soit "le code postal n'est pas valide"

J'viens de recevoir mon blaireau de la fête des pères !
Je te poste la photo d'où il vient ça peut peut-être t'aider...
Bon courage !